Job Overview:

We are seeking a motivated Team Leader for our Contact Centre Collections team. Fluency in Bengali is required for this role. Join us in Guwahati, Assam and lead a dynamic team to success.

Job Details:

The Team Leader will oversee the daily operations of the Contact Centre Collections team, ensuring targets are met and providing support to team members.

Responsibilities:

• Manage and motivate a team of collection agents.
• Monitor performance metrics and provide coaching as needed.
• Ensure compliance with company policies and procedures.
• Handle escalated customer inquiries and issues.
• Generate reports on team performance and progress.

Requirements:

• Prior experience in a collections or contact centre role.
• Strong leadership and communication skills.
• Fluency in Bengali language.
• Ability to work in a fast-paced environment.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Positive and inclusive work culture.

Other Details:

This position is based in Guwahati, Assam. The ideal candidate will have a strong background in collections and be fluent in Bengali. Join our team and make a difference in the Contact Centre industry.

We welcome applicants who are passionate about leading teams and driving success. If you are ready for a rewarding challenge, apply now and be part of our growing team in Guwahati, Assam.