Job Overview: Join our team as a Customer Service Manager in Bareilly, Uttar Pradesh. In this role, you will lead a team of customer service representatives to ensure exceptional customer satisfaction and support.

Job Details: The Customer Service Manager will oversee daily operations, handle customer inquiries and issues, monitor team performance, and implement strategies to improve customer service processes.

Responsibilities:

• Manage and mentor a team of customer service representatives.
• Resolve escalated customer complaints and issues.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Develop and implement customer service policies and procedures.
• Collaborate with other departments to ensure a seamless customer experience.

Requirements:

• Prior experience in a customer service management role.
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Proficiency in CRM software and Microsoft Office.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Positive and collaborative work environment.

Other Details: This position offers a great opportunity for a skilled Customer Service Manager to make a significant impact on customer satisfaction in Bareilly, Uttar Pradesh. We are looking for a dedicated individual who is passionate about delivering top-notch service to our customers.

We welcome applicants who are enthusiastic about leading a team and driving customer service excellence. Join us in Bareilly, Uttar Pradesh, and be part of a dynamic and rewarding work environment!