Job Overview:

We are seeking a Guest Relations Executive (GRE) to join our team in Gwalior, Madhya Pradesh. As a GRE, you will be responsible for ensuring exceptional guest experiences and maintaining positive relationships with customers.

Job Details:

The GRE role involves managing guest inquiries, resolving issues, and providing personalized assistance to enhance customer satisfaction and loyalty.

Responsibilities:

• Responding to guest inquiries and requests promptly and courteously.
• Resolving guest complaints and issues effectively.
• Providing information about services, facilities, and attractions in the Gwalior, Madhya Pradesh.
• Assisting with check-in and check-out processes.
• Ensuring guest preferences and special requests are met.

Requirements:

• Excellent communication and interpersonal skills.
• Customer service experience in a hospitality setting.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in using reservation and guest management systems.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Discounts on hotel services and amenities in Gwalior, Madhya Pradesh.

Other Details:

The GRE position requires flexibility in working hours, including weekends and holidays. Training will be provided to ensure you are equipped with the necessary skills to excel in this role.

We look forward to welcoming dedicated individuals who are passionate about providing exceptional customer service in the hospitality industry. Join our team in Gwalior, Madhya Pradesh, and be part of creating memorable experiences for our guests.