Job Overview:

We are seeking a Front Office Manager to oversee the daily operations of our front desk and reception area in Kapurthala, Punjab. The ideal candidate will be responsible for ensuring a seamless check-in and check-out process for guests, managing reservations, and providing exceptional customer service.

Job Details:

The Front Office Manager will play a key role in maintaining a professional and welcoming environment for guests. They will supervise front desk staff, handle guest inquiries and complaints, and collaborate with other departments to ensure guest satisfaction.

Responsibilities:

• Manage front desk operations, including check-in, check-out, and reservations.
• Supervise front desk staff and provide training and guidance as needed.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrivals.
• Maintain accurate records of room inventory, guest accounts, and financial transactions.

Requirements:

• Prior experience in a front office or hospitality management role.
• Strong communication and customer service skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to multitask, prioritize tasks, and work under pressure.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• Positive and supportive work environment.

Other Details:

The Front Office Manager role in Kapurthala, Punjab offers a unique opportunity to showcase your leadership skills and hospitality expertise in a dynamic hotel environment. Join our team and be part of creating memorable guest experiences.

We look forward to reviewing your application for the Front Office Manager position in Kapurthala, Punjab.