Job Overview:

We are seeking a Front Office Manager to oversee the daily operations of our front desk and reception area in Siliguri, West Bengal. The ideal candidate will be responsible for ensuring a seamless check-in and check-out process for guests, managing reservations, and providing exceptional customer service.

Job Details:

The Front Office Manager will play a key role in maintaining a professional and welcoming environment for guests. They will supervise front desk staff, handle guest inquiries and complaints, and collaborate with other departments to ensure guest satisfaction.

Responsibilities:

• Manage front desk operations, including check-in, check-out, and reservations.
• Supervise front desk staff and provide training and guidance as needed.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrivals.
• Maintain accurate records of room inventory, guest accounts, and financial transactions.

Requirements:

• Prior experience in a front office or hospitality management role.
• Strong communication and customer service skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to multitask, prioritize tasks, and work under pressure.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• Positive and supportive work environment.

Other Details:

The Front Office Manager role in Siliguri, West Bengal offers a unique opportunity to showcase your leadership skills and hospitality expertise in a dynamic hotel environment. Join our team and be part of creating memorable guest experiences.

We look forward to reviewing your application for the Front Office Manager position in Siliguri, West Bengal.